Not as good as an older model
Nana S
7/30/2019
I replaced a KitchenAid microwave that I purchased in 2003 with this microwave. It is much more cheaply made than the 2003 model year. It makes a hollow metal sound when you shut the door. The digital buttons are very hard to push and the button that opens the door is nearly impossible to push. It literally takes me two hands to open - one on top of the microwave to keep it in place and the other hand to push on the button. I have also noticed after using the microwave for a couple of months that the cook time is very inconsistent. I can cook the same item, same quantity, multiple times and one time the food is burned, and the next it is cooked perfectly. I'm not very happy with it - loved the old one which is still in use in another area of my home. I'm disappointed that KitchenAid has gone a cheaper route with their products.
Originally posted on Kitchenaid.com
No, I do not recommend this product
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Very nice looking
Mike17
7/12/2019
I bought this model 2 months afo and man does it work great. It's easy for my 2 young kids to use.
Originally posted on Kitchenaid.com
Yes, I recommend this product
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I broke the first week we had it
valkyrie98765456789
5/16/2019
the light bulb went out the first time we used it.
Originally posted on Kitchenaid.com
No, I do not recommend this product
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Magnetron dead 5 months after warranty
Partners Customer tx
5/4/2019
But this is microwave with my new home from a significant statewide builder. This builder prides itself on high quality. It's out rages to put this low-quality system out there. Hoping someone with corporate responsibility steps up to replace the oven.
Originally posted on Kitchenaid.com
No, I do not recommend this product
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Good microwave
Erichershey1
4/25/2019
We bought this for a new house two months ago and it has worked great
Originally posted on Kitchenaid.com
Yes, I recommend this product
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Excellent product!!
Debbie07
4/25/2019
Bought this product for a new construction and couldn't be more pleased with the size, look and function of the product. Would definitely recommend.
Originally posted on Kitchenaid.com
Yes, I recommend this product
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Display Function problems
ES!!
4/25/2019
2nd one in 1 yr, 5 months. Latch quit working and now on the replacement, the clock doesn't work. I'll be calling again ( had if for 3 weeks). Looks great though.
Originally posted on Kitchenaid.com
No, I do not recommend this product
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Great features and really quiet
Rose28
4/25/2019
I've been using my new microwave for a few months now and extremely happy with it. The pizza reheat sensor is amazing and doesn't overcook your pizza when you reheat it. Cooks a baked potato quickly. I've never had a microwave that was so quiet while using it. I'd recommend this product to anyone looking for a new microwave.
Originally posted on Kitchenaid.com
Yes, I recommend this product
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Works great
CoHo
3/25/2019
I like my KA micro. I bought this for our new home because it was the only one that would fit in the space I had. We purchased a new home that had other brand apps, so we got an app credit to replace them with KA. I had a KA over the range version at our previous home and I loved it! I only gave 4 stars because they should use the same silver bar like they use in the other appliances in order to keep the look the same. This micro is mounted under the cabinet with a trim kit. Also, my OTR KA micro had a wonderful melt/soften button that this one lacks. I paid as much or more for this countertop micro, why doesn't it have the same or more features?
Originally posted on Kitchenaid.com
Yes, I recommend this product
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Quiet Microwave!
cljl
3/12/2019
I have used my new Kitchen Aid microwave for 2 weeks and love it. It is quiet, fast, and holds a large capacity.
Originally posted on Kitchenaid.com
Yes, I recommend this product
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Where is our replacement Microwave
Jason123
2/14/2019
KitchenAid, where is our replacement Microwave. We still don't have it.
Originally posted on Kitchenaid.com
No, I do not recommend this product
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Fire hazard right after warranty expired
Angry shopper
2/13/2019
I loved it, until I didn't. We remodeled our kitchen and wanted matching appliances. Bought in December 2017, wasn't delivered until January 2018, so have only been using for a touch over a year. Of course the warranty is only a year. Now it sparks inside and makes a horrible sound. Very angry that we spent that much for a microwave and trim for it to be sitting there, not safe to use. Sad that I still have a old generic one that works, and this one doesn't. Not the quality I expected.
Originally posted on Kitchenaid.com
No, I do not recommend this product
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HORRIBLE, HORRIBLE CUSTOMER SERVICE
Profoundly disappointed
2/8/2019
Bought over $10,000 of appliances from KitchenAid to update our kitchen. All are still under warranty. Have already reported ongoing issues with the Oven. The Oven has not worked properly since we received it.
Now we are dealing with the Microwave, which is a countertop with trim kit installed in a cabinet, i.e., a built-in. The light went out in the Microwave after just a few months. It is not possible to just replace the light bulb. KitchenAid completely replaces the Microwave and trim kit (extremely poor design and hugely wasteful – is someone getting used parts in their original Microwave?).
They use J.B. Hunt Final Mile for the customer interface. Today we received an email from J.B. Hunt ready to deliver. HOWEVER, the J.B. Hunt notice shows that KitchenAid sent the wrong Microwave. J.B. Hunt has the GSS model (Stainless Steel) instead of our model, the GBS model (Black Stainless).
I got online for a quick live chat with KitchenAid for resolution and the agent said they could not resolve it online. The agent gave me a phone number to call. The call was finally answered after 40 minutes on hold. The line provides no updates of status, no call back service, no advisements about how much longer the wait will be. This is what I refer to as part of the HORRIBLE, HORRIBLE customer service at KitchenAid.
Another embarrassment, this one to my engineering education, is that KitchenAid engineers have designed a product where a light bulb cannot easily be replaced, causing complete replacement of the unit. Sort of fine while the unit is under warranty, but what about three years from now? Then the customer either microwaves in the dark or gets to spend another $600-$700 for a replacement unit. This saying nothing about how wasteful this is.
Now I learn that the agent at the phone number I was given cannot fix this. So, she must refer it to another group at KitchenAid and they will work the issue. She says she will call me when the order is fixed. When that will be is anyone's guess. All this even though the appliances had been warranty registered with the model number and serial numbers and in KitchenAid's system.
Something is desperately wrong in the design and implementation of customer service at KitchenAid. It is not the customer contact agents with which one communicates, they are very pleasant and helpful within the confines of a lousy system. And they patiently listen to customers like me express our profound disappointment in KitchenAid, a brand once known for its quality and service.
The issue is in the design and implementation of the customer service system and that is a management problem. This issue is owned by the customer service managers and executives at KitchenAid, and Whirlpool, and it may be time to replace that entire group.
Originally posted on Kitchenaid.com
No, I do not recommend this product
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Quiet operation
Jpwk
2/2/2019
The unit functions beautifully and is quieter than any I've seen before. Unfortunately we were misled at time of purchase as to the inclusion of this item in the rebate program. After installation, we found out it did not count as the Fifth appliance in our package, costing us $200.
Originally posted on Kitchenaid.com
Yes, I recommend this product
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Great features and Kitchenaid quality!!
Dean2019
1/31/2019
Purchased this to replace my last Kitchenaid Microwave and couldn't be happier with the appliance, the installation - especially the cabinet fit and exterior cabinet frame!!!
Originally posted on Kitchenaid.com
Yes, I recommend this product
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Grea microwave
Fatcat
1/25/2019
Looks and works great. Haven't had a chance to use all the features yet.
Originally posted on Kitchenaid.com
Yes, I recommend this product
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Microwave
SLKer
1/24/2019
Didn't care for the trim. Didn't fit properly so had my contractor make a new one to match cabinets. Microwave is higher power than I have had in the past so took some adjusting but now is real nice
Originally posted on Kitchenaid.com
Yes, I recommend this product
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TONES cannot be turned off and unit has hot spots.
Mark777
1/19/2019
Bought this unit as a replacement for a Kitchenaid unit bought 5 years ago. It works ok but would expect better for the price I paid.
Manual says tones can be turned off but does tell how to do it.
Originally posted on Kitchenaid.com
No, I do not recommend this product
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Easy to Use and Keep Clean
vspell
1/14/2019
This microwave has all the features you could want. You can cook by setting the time or simply choose one of the options such as frozen vegetables, potato, soup, or timed defrost. It is easy to add an extra 30 seconds while cooking by touching the keypad. A handy chart provides a general guide for the suggested cooking power of specific foods such as 70% power for reheating a single serving of food or 20% for softening butter or cream cheese. Since purchasing this microwave, I find that I use it more often than in the past to cook foods I used to cook on the stove or in the oven.
Originally posted on Kitchenaid.com
Yes, I recommend this product
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Great finish
Lee25
1/4/2019
Love this microwave. I bought it for my wife but I use more than she does. It finished off my package of KitchenAid appliances.
Originally posted on Kitchenaid.com
Yes, I recommend this product
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Great microwave!
Mmmiles
1/4/2019
We replaced an older model with this one. It's has all of the features that we use all of the time. Glad we chose this model!
Originally posted on Kitchenaid.com
Yes, I recommend this product
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Replacing again
Cjsmidty
1/1/2019
My first microwave was replaced due to door opening mechanism didn't work properly. Now I'm having to replace again because it locks up, stops turning, & the clock wink reset. Have had to unplug to reset & unlock it. Now waiting on replacing it.
Originally posted on Kitchenaid.com
No, I do not recommend this product
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Very Roomy
Benoit Bonnie
12/20/2018
Lots of room to heat or cook large casseroles. My only disappointment is that a small point of the finish inside has a flaw with black showing through.
Originally posted on Kitchenaid.com
Yes, I recommend this product
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Perfect
Xina12
12/7/2018
We purchased this microwave to be set in a low cabinet. It's efficient, quiet and exactly what we needed!
Originally posted on Kitchenaid.com
Yes, I recommend this product
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Need Help!
Need a Microwave
11/18/2018
Renovated 105 year old house. Bought all KitchenAid black stainless appliances. Project took 8 mos. By the time we set appliances in place, noticed this microwave appeared to have been dropped on its corner. Beverage cooler also has a bent side, but it's usable. I realize it is over the one month damage warranty. Would just like to buy another for the same price I paid. Or can it be repaired? Is that too much to ask??
Originally posted on Kitchenaid.com
No, I do not recommend this product
Simple and Powerful
TSAZ
11/1/2018
I bought the microwave as part of a complete KitchenAid package and cannot be more happy with the product. Super easy to use and dependable.
Originally posted on Kitchenaid.com
Yes, I recommend this product
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Large microwave!
Fcriggs
10/22/2018
This microwave has a large capacity and simple controls!
Originally posted on Kitchenaid.com
Yes, I recommend this product
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Easy to use.
Tami609
10/4/2018
Like the big turn table. Purchased it in black stainless steel. Very sleek looking.
Originally posted on Kitchenaid.com
Yes, I recommend this product
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Solid microwave
Pgardial
10/4/2018
The only problem with this microwave is that the buttons are finicky. They don't always sense your fingers, otherwise no problems
Originally posted on Kitchenaid.com
Yes, I recommend this product
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Great Features
Carmen88
8/30/2018
I bought this for new construction with a trim kit and I love it.
Originally posted on Kitchenaid.com
Yes, I recommend this product
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Don't buy it.
Dina Lake worth.
8/30/2018
I bought this item 1 month ago and having problems with it already! Won't keep time and won't recognize that the door is shut - until you do it a couple times. Not good
Originally posted on Kitchenaid.com
No, I do not recommend this product
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Great size and works well
Gregg01
8/25/2018
Works easy. It has a nice appearance and fairly quiet when it is running
Originally posted on Kitchenaid.com
Yes, I recommend this product
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Oly one issue
why?
8/22/2018
Happy with the microwave but the button to open the door does not work consistently. Have to press it at least five times to get it to activate. Very tiresome.
Originally posted on Kitchenaid.com
No, I do not recommend this product
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So far, so good.
stevec5375
8/20/2018
So far this microwave has worked fine. I find the door difficult to open as you have to press really hard on the button. The keypad requires quite a bit of pressure as well, unlike my previous KitchenAid microwave. I'm not at all happy with the color. I thought that black stainless steel was going to be regular black but instead it looks like a very dark bronze color. I think the color should be renamed to avoid confusion.
I don't generally like to do reviews of a product until I have had it for some time to see if it holds up. But KitchenAid has now sent me to nag-mails about it so here it is.
Originally posted on Kitchenaid.com
No, I do not recommend this product
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fast heating microwave
Mark9700
8/17/2018
We had this installed above our new Kitchenaid wall oven using the built-in trim kit. The clerk recommended this style because the door opens to the side instead of being hinged on the bottom as the other models. We are happy with it and how fast it heats water. We also purchased the Kitchenaid Induction cooktop and are happy with all three items.
Originally posted on Kitchenaid.com
Yes, I recommend this product
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Quick cooking
Dwr1
8/10/2018
We are enjoying this nice microwave. It warms food quickly
Originally posted on Kitchenaid.com
Yes, I recommend this product
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Easy to Use
jblsports
8/7/2018
We bought this a couple of months ago and love it. It's easy to use and works and looks great.
Originally posted on Kitchenaid.com
Yes, I recommend this product
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Sleek design
Jimmy57
8/2/2018
We purchase the stainless steel built-in trim kit with our Microwave and it looks very sleek with the stainless finish. It's not a huge microwave but perfect for our needs, heating coffee, cooking bacon, and defrosting.
Originally posted on Kitchenaid.com
Yes, I recommend this product
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User interface
Dave at beach
6/7/2018
More button pushes are necessary than my previous microwaves. For example, you can't change power level after you hit the 30 sec button. The microwave cooks fine.
Originally posted on Kitchenaid.com
No, I do not recommend this product
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Lake Home
Charlie74
5/31/2018
Beautifully designed and ease of use makes this simply perfect!
Originally posted on Kitchenaid.com
Yes, I recommend this product
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So big!
Bhorst1051
5/30/2018
I have never seen a revolving tray in a microwave as big as this one. There is so much room in there.
Originally posted on Kitchenaid.com
Yes, I recommend this product
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Heats quickly
tgrwcr
3/30/2018
Good microwave. Heats food quickly and evenly. Larger size allows for heating bigger dishes. Only 4 stars because there is no timer button to use separately from microwave
Originally posted on Kitchenaid.com
Yes, I recommend this product
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Clean looking
Biggmacs
3/22/2018
A good clean looking microwave, easy to use and quiet compared to the one it replaced.
Originally posted on Kitchenaid.com
Yes, I recommend this product
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Great product!
Kn8032
3/20/2018
Had it for 2 months and love if. Especially the quick start feature
Originally posted on Kitchenaid.com
Yes, I recommend this product
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HUGE microwave!
Kimpowell
3/9/2018
We love our new microwave! It's so fast and BIG! Lots of things fit inside at the same time
Originally posted on Kitchenaid.com
Yes, I recommend this product
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Works Great But Door is Hard to Open and Loud
nwilliams
3/8/2018
It works like you expect a micro wave to work, but goodness the button you push to open the door takes a considerable amount pressure to open, and it just seems so loud when you open and close the door. We have only had ours for a month so.I.can't speak to its durability yet, but so far I'm pretty happy with the purchase.
Originally posted on Kitchenaid.com
Yes, I recommend this product
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Quiet and Efficient
Bronxbabe
3/5/2018
I am very satisfied with the product. It is extremely quiet.
I just wish it would have.a 30-second button. I used that feature a lot on my previous one.
I have also broken 2 nails pressing the button to open. I know that a door handle makes it look less sleek though.
Originally posted on Kitchenaid.com
Yes, I recommend this product
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Great looks
NanaAnita
2/22/2018
Ive used our new microwave for about two months now and am loving it. It is very easy to use and the look is so modern and fashionable. We purchased the black stainless look and love it. I would highly recommend it.
Originally posted on Kitchenaid.com
Yes, I recommend this product
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Good over all
Eds20
2/5/2018
Good size. Works well. Only issue I have had is the door don't always open on the first try. Sometime several attempts must be made for the door to open.
Originally posted on Kitchenaid.com
Yes, I recommend this product
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Nice microwave
Cajunbrou
1/29/2018
I bought this for a remodel and it is perfect for the job
Originally posted on Kitchenaid.com
Yes, I recommend this product
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